Product Marketing
While not at all scientific, I’ve been talking more to folks doing software product management and I have compiled some near quotes, found some twitter posts and made some of the quotes up. The general theme from folks is that something has to change inside their organization. Everyone’s story is a little different – revenues are up, quality is down, resource reductions goofin up product delivery, profit is down and management expectations are just a little too aggressive for the marketplace. So here are some things I sorta overheard over the past 90 days:
“Yeah so I’m expected to run all strategy, product lines and market facing activities with no direct influence on development and a Sr. Manager title.” – Sr. Product Manager – 12/08/2009 at ~11:30 am
“It’s not like you can assume business as usual” @Brioneja
“So the market is requiring contractual service levels and the customer support folks say that’s unacceptable and aren’t going to do it. Yeah – that should be a CEO level discussion topic.” – Dir, Product Marketing – 12/08/2009 ~1PM
“So I had to spend like 85 person hours of cross-functional time to convince everyone that promotional marketing required a process based approach and why a value/problem based approach was the better idea over offering a 50% discount” – Product Manager – 12/08/2009 6PM
“Dude, I’m so glad I’m a technical product manager – those folks who don’t have a specified role with expectations can’t be having fun. All I have to worry about is exiting the sprint, doing demos and training folks.” – Product Owner – November
“Is it roadmap update season already?” – Product Management Evangelist
“Last time I checked, you have a quota and I have a P&L – we have different time lines on our goals for the business.” VP, Product – October
“I need suggestions for managing ideas from anywhere into, through, and out of the product dev cycle. Software? #prodmgmt” – @DanielRunion
“Just give me the goals, a bunch of poorly written epics and I’ll give you a finely groomed backlog” – Product Owner – November
“Roadmaps are evidence of strategy. Not a list of features.” – Product Management Consultant
“So we are working the third strategic plan of the year, of course you need the next big thing before the first one’s 50% done.” – Product Marketing Manager – Early November
“Going to be tough working there… I’m thinking I can’t triple the product revenue with reduced resources and the same marketing budget the last guy had. Does that make me negative?… Don’t get me wrong, I’m still gonna take the job though.” – Soon to be employed Director of Product Management. – 11/20-ish
“I guess it’s exciting to be in charge of the biggest piece of shit in a dying market” – Dir, Product Management 12/4
“I’ve got 18 months of cost reduction and platform consolidation to wring out profit. Next year’s metric is going to be so easy.” – Sr. Product Manager – 12/13/09 2PM
“Don’t get me wrong, I think big thoughts all day long and I like it, but at some point we need a decision and might just need a little time to build it.” Director of Development – 12/10.
“Is connecting online to Product Managers in your locale important?” @trevorrotzien
“roadmapping session drinking game: drink when you hear the word “refactor”” – @ptyoung
“I just chuckle at my “I see stupid people” coffee mug, I rotate that with my Pragmatic mug – “your opinon although interesting is irrelevant” – the sad thing is no one has called me out on it after 18 months – REALLY?!?!” – Interim Project Manager in search of Product Management Gig – 12/14/09
“I think CEO”s are beginning to think Product Marketing is the new MARCOM.” – Product Marketing Consultant, 11/24
“in an adolescent market, a 1% position is completely unsustainable.” – CrankyPM

Things are tough all over for software product managers. Layoffs, mergers, the general market and all kinds of spooky downturn stuff, but that just might not be all that is afoot which just might make some software companies increasingly dysfunctional. Thomas Friedman’s recent piece on “The Do It Yourself Economy” asserts:
In case you haven’t noticed, the U.S. economy today is actually being hit by two tsunamis at once: The Great Recession and the Great Inflection.
The Great Inflection is the mass diffusion of low-cost, high-powered innovation technologies – from hand-held computers to Web sites that offer any imaginable service – plus cheap connectivity. They are transforming how business is done. The Great Recession you know.
The “good news” is that the Great Recession is forcing companies to take advantage of the Great Inflection faster than ever…
Pervasive connectivity and access to most of the needed capabilities online for the typical user is presenting markets new ways to manage transactional interactions for businesses, marketers and buyers. Doubt it?
- Are you sending more text messages?
- Did you get yourself one of those Twitter accounts?
- How are those people from high school on Facebook?
- Did you upload your latest presentation on Slideshare?
- How’s that Ning Community you set up for your customers?
- Did you update your leads via a mobile application for salesforce.com/insert other business application?
- Needed to send a file which was too big for email through an online tool?
We’ve gone mobile, we like our applications in bite sized feature sets and if you could deliver it as a service that would be best for the prosumer. This prosumer driven cloud consumption has just got to be impacting the fundamental mechanics of the software markets, right?
While I have no idea what was the driver to @softwaremaven’s question, I do think the the whole impact of SaaS/the cloud and the rise of the prosumer is making product management tough in legacy software companies and just might be making them increasingly dysfunctional.
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Sometimes you have to live up to the brand promise. Not sure how you close that perception gap. Fore!
image source: http://www.flickr.com/photos/dominiccampbell/4165108893/


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