Hertz Gold Members Assured: No Toyotas in Your Future…

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Image by Getty Images via Daylife

I really wouldn’t want one of my customers sending emails like this one I got today from Hertz.  As if being on the news wasn’t enough for Toyota on this recall and major rental companies choosing to opt out on Toyota until addressed, now one of their larger fleet customers is letting their customer base know – “we will make every effort to switch you to another brand (e.g., Nissan, Ford, GM) as quickly as possible.”

This note also makes for great customer service by Hertz.  I really hope similar notes went out to all email addresses Hertz had for the coming days/weeks.

Safety first just might mean 1 brand does well in this recall nightmare.  Another thought, they could have just been inundated with inbound customer service calls asking for a non-Toyota rental, whatever the reason I still liked the note.

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2 Comments

  • Reply jon gatrell January 31, 2010 at 3:27 pm

    SR Post: Hertz Gold Members Assured: No Toyota’s in Your Future…:

    Image by Getty Images via Daylife

    I really … http://bit.ly/c7Goca

  • Reply jon gatrell January 31, 2010 at 3:34 pm

    SR Post: Hertz Gold Members Assured: No Toyotas in Your Future…: Image by Getty Images via Daylife I really … http://bit.ly/c7Goca

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