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Product Marketing

37 Things you probably haven’t heard at your software company

I was reminded the other day of the Dilbert cartoon above and it got me to thinking about what other stuff we might not hear around the office at a software company as product managers and product marketing folks.

  1. I”m pretty sure I lost that deal because I was out sold.
  2. If you are able to do this demo next week in Des Moines that would be great, since I really need to look busy for my boss and I’m only 30% of quota.
  3. I’m sorry Mr. CTO, I’m pretty sure we can’t build everything and I hear there are already some good application servers out there anyhow.
  4. I know it’s been in the backlog for a year, but we are probably never going to change the screens to chartreuse.
  5. To be honest, I really thought it was a good idea to build the next generation platform, right up and until the migration process.
  6. No, the client is nowhere near signing and I really have no idea if a discount will help, but you have to take a shot right?
  7. Just to be clear, I’m pretty sure if I documented what I really thought we could make on this new product you wouldn’t have invested. Am I right?
  8. No really, I’m not interested in writing specifications for the UI – that’s your job.
  9. We probably won’t even get 1% of the market with this product.
  10. Steve, this is Jeff, the product manager of product X, I’m just checking in to see if there are some upcoming demos you need done.
  11. Cool, only 40 unread emails since I left yesterday. Today is starting off great!
  12. No, I much prefer we launch 2 months later than planned
  13. Since we’re agile now we should be able to get to that in 9 months.
  14. I might have made a bad decision by deciding to launch with this minimalist feature set.
  15. Good news! It does appear that there is nothing interesting in this release for buyers, so no collateral re-fresh for us!
  16. Yeah! I get to do another custom presentation for a “big prospect”. Behind the scenes: Insert new prospect logo, search and replace customer name and create 1 slide based on my 2 hour overview from sales on this “unique” buyer.
  17. I’m pretty sure the product manager just made up those revenue targets and market sizing numbers.
  18. Shhhh, I just made up that stuff about seamless, enterprise class and scalable for the press release.
  19. So how exactly should I positively message the fact we accidentally introduced a production down defect in the new release to the whole customer base?
  20. No really, I look forward to sending those 4 emails to our customers this week, I’m sure they will understand how important our new release is for them by the end of the week.
  21. Absolutely I’ll sit in on a qualifying call with your prospect, just in case they have some questions about our vision on the products.
  22. Yup, I guess we did design that wrong.
  23. It’s theoretically possible that our customers don’t think a migration is a good idea.
  24. The leads y’all are bringing in are awesome!
  25. I know you really needed that deliverable for your launch, but I just decided to ignore it – sorry.
  26. I know you created some new slides, but I really just prefer using these ones from 5 years ago.  Oh, the company name changed?
  27. There’s no way that can be done in 2 weeks, even in Ruby on Rails.
  28. I can get all that data and have the report for you this afternoon – does that work?
  29. No rush on the presentation, we can do it next week.
  30. I understand there are other salespeople which need stuff, let me know when you can get to it.
  31. We just had our budget approved with no edits and the CFO gave us an extra 10% for FY2011.
  32. Just tell me what to do, I like working here and I don’t even care if it’s a bad idea and tanks the business.
  33. At this early stage in the game how about we focus on cash and not revenue?
  34. You really think all the products are about the same? Hmmm, that might explain something.
  35. I’m not even sure I can close this deal in Q1 2012.
  36. Yes, I’m proposing we adopt a new code base because it’s the new cool thing.  Did I mention we could do things quicker with “X”?
  37. A 2 hour pre-call review is a great idea and I really think we should invite those additional 8 people who aren’t going to be on Webex with the prospect for their input to the call.

What other things would you like to hear around the office?

Selling to the CIO? Getting to know your buyer

After looking at the plight of the CIO earlier this week, I thought it might be good to post this presentation too.  It appears that CIO’s aren’t big fans of cold calls, but who is? In an world where getting someone’s attention is the first critical step for marketers and sales people alike, it appears that doing the research and understanding what is and what is not relevant is the first step to getting into the funnel with a CIO as a potential buyer for your product.

Start-ups: Go Lean or Go Home – Usability and Getting it right

While methodologies and approaches vary in product management and product marketing there is always room to improve on what we all do today through iterative process and fact based approaches.  Lean, waterfall, agile, scrum, RUP, whatever – Dan Olsen has prepared another interesting presentation which was delivered at the Web 2.0 Expo in SF.  While I see directionally where the presentation is going and can easily understand the fundamentals put forth, I’m left a little bit wanting, since it implies that build technology quickly that users like and do it efficiently and you will be successful.  More specifically, here is what Dan said @ in an interview for his pitch at the Web 2.0 expo:

My fundamental philosophy on product management… you need to start with a user-centric point of view, Dan Olsen

I’ve got a good deal of respect and appreciation for Dan’s approach to using a metric based approach to feature prioritization and he is really interesting to talk to about this topic since he is passionate about usability.   Dan’s latest endeavor YourVersion is a live example of his methodology in action – he eats his own dog food around  early stage companies and has a proven track record with this approach.

From my perspective, I’ve historically taken a different approach to feature prioritization, but I’ve never been in a start up. While not in a traditional start up, I have launched new products from concept and grow them to say $40M in revenue in short timeline with material positive impact to bottom line leveraging a problem centric approach.    It might be that the difference in my viewpoint is the context of B2B vs. B2C, instead of late stage vs. early stage.   In that context, the only thing I would add, is that while usability is critical in products where the buyer and the user are the same person, it may not be as important  for success in more complex B2B technology solution areas when multiple functional groups, users and business drivers exist.

Can a product be successful with if the product has usability issues?  Is there some product that you use right now in your business which while not elegantly designed provides significant value to your business, but is not a user favorite or difficult to use? …(CRM, SFA, ERP, SCM, Requirements Mgt)….

I can think of a handful in just a few seconds which match this pattern, some which I even built 😉

Net-Net – Dan has provided a good deal of information for me to think about and the approach is definitely solid for a more technical approach to product management and prioritization, but it begs a few questions which I personally need to think about from a product marketing perspective for B2B technology products:

  • What can I do with the data returned to improve the effectiveness of  a given product in the marketplace?
  • How can I connect the features and feedback to demonstrate differentiated value for buyers?
  • Does the information gathered provide me a way to improve how I can speak to the market and buyers?