Wal-Mart is a great brand which seems impervious to damage, almost Teflon coated like the skillets you can find in aisle 6 in housewares. Low Prices as a brand promise appears to not only be valid in tough economic times, but also in not so tough. I know their tagline is different, but the promise is the same.
The recent Black Friday death and miscarriage in a Wal-Mart store more than likely will have no impact on the choices consumers make, neither will the numerous YouTube videos about the incident. Wonder why that is? Is consumerism solely price based? A professor I had would say that price is the biggest P, as a product guy I think Product is, but we all have our own view.
Can a Wal-Mart avoid damage to their brand over the recent events? Sure they can – the brand’s value has to be like eleventy billion dollars and most folks care only about what is in it for them more so than how things are working out overall. Think about it – Wal-Mart has had a Wal-Mart sucks movie made about it, nasty t-shirts abound and countless discussions have been had about the ruining of main street America based on it’s geographic focused site selection and extended assortment of goods which no mom and pop retailer can counter, in price, service or in value.
As an aside, service doesn’t appear to be that important to the US shopper, but in other markets it does and the Wal-Mart brand doesn’t “live” in other markets. Wonder why?
What is kind of interesting is that in more conscious based markets, like the EU, Wal-Mart is a different brand – ASDA and their message is more or less – We are your friend, let’s do good together. In fact their tagline is People, Prices, Planet – completely different promise than Wal-Mart, below are some shots I took about a year ago while in the UK to back it up. I knew I took these for some reason…
ASDA is also service focused, there are more associates in any given ASDA I have been in that most Wal-Mart’s I’ve entered and they even want to make sure your car works, as you can see from this sign from the car park of an ASDA in Preston, UK:
I guess in the end, a well developed brand can avoid most situational brand blights, as long as they deliver on the promise they make to the marketplace. Wal-mart never said they were going to help your town, keep you safe while shopping or provide you assistance in the parking lot – only that you Save Money and Live Better.
PLEASE NOTE: Live Better apparently doesn’t mean you will survive a shopping experience/day at work.
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rt: @spatially blog: Brand Damage? A Wal-Mart use case: Wal-Mart is a great brand wh.. http://tinyurl.com/5vyr25
I’ve seen that WalMart movie a few times, and each time it leaves me shaking my head.
If we believe that “a brand is what others say it is” rather than what the company wishes to project, I think we all know what the WalMart brand is. Just look at WalMart on Noah Brier’s brandtags.net site.
I don’t think many people consider WalMart a great place to work, or a responsible corporate entity. So when we hear that someone got trampled in a WalMart, it doesn’t really conflict with our view of the brand.